Learner support services
The support available to you before, during and after your training with ESG.
Support before you enrol
Before you enrol we discuss your goals, check that the qualification suits them, and complete a language, literacy, numeracy and digital (LLND) skills check. If the check shows you would benefit from support, we will tell you what is available before you commit.
Support during your course
- Additional time with a trainer or assessor
- Adjusted assessment methods where the unit allows it. See Reasonable adjustment
- Referral to external LLND support where the need is beyond what ESG can provide
- Language support and interpreting where required
- Support for learners with a disability, medical condition or caring responsibilities
Wellbeing and external support
ESG can refer learners to external support services where a need falls outside training and assessment. Contact us and we will help you find the right service.
How to ask for support
Speak to your trainer, or contact ESG on +61 432 396 449 or info@emergsg.com at any point. You do not need to give a reason to ask what support is available.
Final wording for this page is supplied by ESG from LS 0212a and must not be edited by the developer.