Downloads and Resources
Course brochures and learner documents. All files are supplied and version controlled by Emergency Service Group.
Course Brochures
| Document | Applies to | Download |
|---|---|---|
| HLT21020 brochure | Certificate II in Medical Service First Response | |
| HLT41120 brochure | Certificate IV in Health Care | |
| RII30719 brochure | Certificate III in Emergency Response and Rescue | |
| PUA30719 brochure | Certificate III in Public Safety (Firefighting Operations) | |
| BSB41419 brochure | Certificate IV in Work Health and Safety |
Learner Documents and Policies
| Document | What it covers | Open |
|---|---|---|
| Learner Handbook | Information for learners before and during their course | |
| Learner Support Information Sheet | The support services available to learners | |
| Schedule of Fees | The current fees and charges for all training products | |
| Learner Support Services | Support, reasonable adjustment and LLND assistance | Page |
| Complaints and Appeals Policy | How to lodge a complaint or appeal | Page |
| Recognition of Prior Learning Process | Applying for recognition and credit transfer | Page |
| Reasonable Adjustment | Adjustments to training and assessment | Page |
| Consumer Protection | The rights of learners engaging with ESG | Page |
| Fees and Refunds | The payment terms and refund conditions | Page |
| Privacy | How ESG collects and handles personal information | Page |